Inbound Customer Service Agent(Only Boys)

1 week ago

Bengaluru Karnataka, India Srishti Software Applications Pvt. Ltd Full time

Comapny : CapitaLand India Services Pvt.Ltd

Location : Discoverer, 3rd, ITPL Main Rd, Whitefield, Bengaluru, Karnataka 560066

Salary : 20-25K CTC

Work mode : WFO (Rotational shift)

Cab : No

Qualification : Graduation

Working Days : 6

Gender : Male.

Key Skills:

- Good MS Office knowledge
- Oral and Verbal communication skills.

Here are some responsibilities of an inbound customer service representative:
Answering calls:Answer incoming calls from customers and handle multiple campaigns.

Resolving issues:Resolve customer complaints and grievances.

Providing information:Provide customers with the information they need.

Maintaining quality:Ensure customer satisfaction and adhere to quality parameters.

Escalating issues:Identify when issues need to be escalated and follow through.

Working in a team:Work with others to ensure calls are answered quickly and call queues are kept short.

Recording customer details:Keep accurate records of customer details and other notes.

Using software systems:Use client systems and web-based systems to handle calls and retrieve. information.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)
- Tamil (required)

Work Location: In person

**Speak with the employer**
+91 9513336275

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