Customer Service Associate

2 days ago

Bengaluru Karnataka, India Tranz-Com Full time

Description

We are hiring a customer service representative to manage customer queries and complaints.
- Responsibilities
- Require one year relevant experience in inbound process
- Excellent communication in English and Hindi
- A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
- Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
- updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
- To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.
- It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
- Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller

**Qualifications**:

- PUC or Graduate

Contacts

8861011560

Hiring organization
- Employment Type
- Full-time
- Job Location
- Singasandra, Hosur road, Bangalore, Karnataka, 560068, India
- Date posted- April 1, 2022

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