Administrator - Collaboration

5 days ago

Gurgaon, India Microland Full time

Additional details

**Level**
- P2**Requirement location**
- India - Gurugram**Number of Position**
- 1**Employment type**
- ML**Cluster/Group**
- Microland Delivery**Business Unit**
- APAC**Department**
- Collaboration - Tech Ops**Job Description**:

Required Skill
Technology - Collaboration and Messaging Roles|Skype Administrator
Technology - Unified Communications Platforms|Microsoft
Process - IT Service Management|Incident Management

Domain - IT in Banking|Customer Support
Behavioral - Aptitude|Communication
Behavioral - Aptitude|Information Processing
Details
Minimum Qualification - Any Graduate
Designation - Administrator - Collaboration
Band / Sub Band - P2A
Years of experience - 3 to 5 years for P2A & 4 to 6 years for P2B
Technical Primary Skills
Messaging
Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016
Administration of Office 365
Managing of Exchange Load Balancers (NLB, WNLB, Clustering)

Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
â¬20’01
Unified Communication & Collaboration
In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
LDAP
Active Directory and Azure Active Directory user administration
Directory Sync from AD to AAD
End-User
Outlook 2013/2016/2019/ProPlus/Mobile clients
Teams, desktop/mobile clients
OneDrive/BOX desktop sync
Offline and Online archive management
PowerShell
Advanced PowerShell scripting knowledge
Functional Primary Skills
Messaging Administratorâ¬20"21s primary responsibility is to provide support to an organizationâ¬20"21s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1 team. This role also spills over to the bigger Unified Communication & Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,

2. Implement the activities defined by L3 team
3. Address the tickets escalated from L1 team
4. Incident Management
5. Prepare and maintain SOP documents to help L1 team
6. Manage and lead team of L1s
Technical Secondary Skills
N/A
Certifications - Administering Microsoft Exchange Server 2016/2019 - 70-345
Microsoft 365 Certified: Messaging Administrator Associate - MS-203
Certification Requirement - Internal Training

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