Customer Support/sales

3 days ago

Chandigarh Chandigarh, India Mad Brains Technologies llp Full time

**Job Title**: Customer Support - Sales (Healthcare | US Process)

**Location**: Chandigarh IT Park, India
**Work Schedule**: Rotational Night Shifts | 5 Days Working | Rotational Week Offs
**Process Type**: International Voice Process (US-Based)
**Industry**: Healthcare (B2C Sales)

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to potential customers in the US healthcare market.
- Generate leads through cold calling and follow-up on warm leads.
- Drive B2C sales by presenting suitable healthcare solutions and converting leads into sales.
- Build and maintain a pipeline of interested prospects.
- Handle customer queries and provide timely solutions to ensure customer satisfaction.
- Maintain detailed records of customer interactions in the CRM system.
- Meet and exceed daily/weekly/monthly sales targets.
- Work in rotational night shifts to support US time zones.
- Collaborate with the internal team to improve customer experience and processes.

**Required Skills and Qualifications**:

- Minimum 1-2 years of experience in **international voice process** (preferably US healthcare or sales).
- Proven experience in **cold calling, lead generation, and B2C sales**.
- Excellent **verbal and written communication skills** in English.
- Strong interpersonal and persuasion skills.
- Comfortable working in a fast-paced, target-driven environment.
- Proficient in CRM tools and Microsoft Office Suite.
- Flexibility to work **rotational night shifts and week offs**.

**Preferred Qualifications**:

- Experience in the **US healthcare industry** or insurance sector is a strong plus.
- Bachelor’s degree in any discipline.

**Perks and Benefits**:

- Attractive incentive structure on top of base salary.
- Paid training and performance-based growth opportunities.
- Transport facility for night shifts.
- Supportive work culture in a growing international organization.

Pay: ₹11,314.58 - ₹50,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your current CTC ?

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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