Customer Support and Sales Associates

**JD - Customer Support and Sales Associate**

Location - Chandigarh (Work from Office)

About EduRev
- Netflix for Education
- Gets students to clear their next exam with the least amount of time & effort by making them ‘**Study What Matters’**:

- EduRev is made of two words “Education” + “Revolution”

EduRev as a Product
- Over 10 million (1cr) students signed up
- Awards Won: Best Android App (Learning) by Google & Startup of the Year by TieCon
- Users love EduRev: 87% of users are selecting 9 or 10 out of 10 (NPS survey)
- Sold 70,000+ subscriptions in India & 30 other countries
- EduRev Community solves over 2Mn+ doubts each year

Investors
- Backed/funded by Y Combinator, Artiman Ventures

Media Coverages
- Have been featured in all startup (national & international) media channels including, CNBC, Tech Crunch, EdSurge, Business World, Times of India, Yourstory, The Quint, Livemint & others.

**The Role: Customer Support and Sales Associate**

EduRev has managed to grow organically till this point through word of mouth and love of customers (students/teachers) and we hope to continue growing this way. We love talking to our customers and it has been one of core culture values, because customer feedback is priceless.

We are looking for Customer Support and Sales Executives, who would take up this responsibility of ensuring a great communication channel with our customers and offering them a great experience with EduRev.

**What would you do**:
You would be responsible for multiple responsibilities:

- **
Manage Incoming and outgoing Calls**: Handle regular queries of the customers, solving the problems that they’re facing in real-times and help them take the decision to take the paid subscription to study.
- ** Identifying Patterns**: By taking a look at the types of problems that reoccur, identify what areas need improvement.
- ** Regular Feedback from customers**: Take regular feedback from customers to identify the scope of improvements in the product.
- ** Establish Processes & Manage Expansion**: As the business grows, you need to establish processes and manage expansion strategies accordingly.

**Requirements/Who you are**:
**Excited to talk to customers**: You are genuinely excited to help customers and ready to put yourself in the customers’ shoes and advocate for them when necessary.

**Problem Solving**: You love solving the problems of the customers and are confident at troubleshooting and investigating if you don’t have enough information to resolve customer complaints.

**Convincing Skills**:You are great at establishing trust and convince our customers to take a paid subscription which will help them score better in their exams.

**Product/Market Knowledge**:You should have great analytical skills to understand the product & market and develop a perspective as per your conversation with the customer.

**Great Communication Skills**: You have a great command to communicate in 2-3 languages including English, Hindi & others in order to communicate comfortably with the users from different backgrounds.

**Good Documentation Skills**:You must provide accurate, valid and complete information of the communication with the users by using the right methods/tools.

**Able to Prioritize**: You should be able to prioritize the problems encountered by the customers and update the same to the Product Team accordingly.

**Key Qualifications**:

- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school degree

**Why You Should Join EduRev**:

- **
Meaningful Mission**: We are building a product that can change the way education has been happening for the last 100 years or so. We have great milestones and are backed by the best in the world.
- ** Core Team**: You will be a part of the core team and not just another cog in the wheel. You will work directly with the core team and the founders. We are a happy bunch of people who are positively driven.
- ** Impact**: What you would do will impact millions of students. You could make the student life of the next generation truly beautiful.
- ** Fast Growing**: We are growing crazy already even when this is highly unoptimized today. Help us make this perfect and we would have written a story that will be memorable for this decade.

**Type of Work**: This would be a full time **work from office** opportunity.