Customer Relationship Executive

2 weeks ago

Lower Parel Mumbai Maharashtra, India Humaniquee Full time

**Role Overview**: As a Customer Relationship Executive (CRE) in the automobile industry, you will serve as the primary point of contact between the dealership/service center and customers. Your role will involve building strong relationships with customers, addressing their inquiries and concerns, and ensuring their satisfaction with the products and services offered by the dealership.

**Responsibilities**:
1. **Customer Interaction**:

- Greet customers warmly and assist them with inquiries, test drives, and vehicle selection.
- Provide information about the features, specifications, and pricing of vehicles.
- Address customer concerns and resolve complaints in a timely and professional manner.

2. **Service Coordination**:

- Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance.
- Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner.
- Follow up with customers after service visits to ensure satisfaction and address any additional concerns.

3. **Customer Feedback and Surveys**:

- Collect feedback from customers regarding their experiences with the dealership/service center.
- Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels.
- Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback.

4. **Relationship Building**:

- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Keep detailed records of customer interactions and preferences to personalize future interactions and offerings.
- Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships.

5. **Product Knowledge and Training**:

- Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers.
- Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- Proven experience in customer service, sales, or a related role, preferably in the automobile industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and customer-focused mindset.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Enthusiasm for automobiles and willingness to learn about new products and technologies.

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Automobile industry: 5 years (preferred)
- Customer service: 5 years (preferred)

**Language**:

- English (preferred)

License/Certification:

- Bachelor's degree in Business Administration, Marketing, (preferred)

Work Location: In person

**Speak with the employer**
+91 9630328706

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