Application Support

7 days ago

Chennai, India Citi Full time

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

**Responsbilities**:

- Review the automation scope across the supported apps by brainstorming with the support teams
- Design/develop and implement the automated solution which is reusable & performance effective using Citi standard mediums.
- Bring in new ideas for automation by considering manual work and system improvements
- Configure and support ITRS monitoring, AppDynamics, Splunk and DBWebtool for all in-scope apps.
- Act as a technical SME and guide the support teams on ITRS, AppDynamics, Splunk and DBWebTool
- Setup ITRS Dashboards for management and support team usage
- Develop and maintain technical support documentation.

Qualifications:

- 7-10 years’ of total experience with atleast around 5 years of experience with automation/scripting.
- Strong experience with Shell Scripting, Python, CICD process and tools (TeamCity, Ansible, uDeploy, Bitbucket, etc.,), Linux
- Experience with ITRS configuration, AppDynamics installation and configuration and Splunk usage
- Experience with Scrum methodologies and JIRA
- Good to have - Experience with Powershell
- Good to have - Basic level of experience with Middleware Technologies like TIBCO EMS, IBM MQ, Kafka, etc.,
- Good communication skill

**Education**:

- Bachelor’s/University degree or equivalent experience
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:

- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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