Front Office Assistant

2 weeks ago

Candolim, India Holiday Inn Goa Candolim Full time

Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Candolim - 403515, Goa: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Front Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi & English (preferred)
- English (preferred)

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