Duty Manager

1 week ago


Candolim Goa, India NOVOTEL Full time

Company Description Why work for Accor We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor s limitless possibilities By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Discover the life that awaits you at Accor visit https careers accor com Do what you love care for the world dare to challenge the status quo BELIMITLESS Guest Experience Service Excellence Handle guest complaints concerns and special requests efficiently and professionally Monitor guest satisfaction levels and implement improvements where necessary Act as the primary point of contact for VIPs and special guests Operations Team Support Oversee front office housekeeping and F B operations during their shift Ensure smooth check-in check-out and room allocation processes Crisis Complaint Management Respond to emergency situations ensuring guest and staff safety Handle incidents such as medical emergencies security concerns and maintenance issues Qualifications Previous Duty Manager experience preferably within a hotel environment Exceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleagues A confident and proactive problem solver with strong conflict resolution skills Experience with Opera PMS is an added advantage


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