Guest Service Associate

1 week ago

Candolim, India NOVOTEL Full time

Job DescriptionResponsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.  QualificationsKnowledge and Experience Diploma in Tourism / Hospitality Management Fresher or Minimum 6 months to 1 year of relevant experience Excellent reading, writing and oral proficiency in English language Additional InformationCompetencies Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times

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