Customer Support Executive

**About Company**

**Shreeji Jewels**

Shreeji Jewels in Mumbai is one of the leading businesses in the Jewellery Showrooms.

Also known for Jewellery Showrooms, Gold Jewellery Showrooms, Silver Jewellery Showrooms and much more.

Shreeji Jewels is a company known for its heritage, innovation, and excellence in the world of diamonds.

With a rich history dating back to the first century AD, these beautiful objects of desire have captivated people for centuries.

The company values the significance of diamonds and their allure, as emphasized by the Roman naturalist Pliny.

Moving on to emeralds, their name originates from a Persian word meaning green gem. Over time, this term evolved from Greek to Latin as 'smaragdus.'

Emeralds have symbolized truth and faithfulness throughout the ages. Lastly, sapphires, another gemstone associated with Shreeji Jewels, have also stood as a representation of truth and faithfulness.

By signing up for their services, customers can stay informed about new updates and developments.
- **Job Role**
**- Customer Support Executive**

**Location - Mulund**

**Key Responsibilities**:*
- *Outbound Calling: Make outbound calls to prospective clients, providing information about our services and offerings.

*Lead Generation:* Identify potential leads and convert them into business opportunities.

*Customer Support:

- Respond to client inquiries, provide relevant product information, and address concerns effectively.
- *Database Management:

- Maintain and update client information and feedback in the CRM system.
*Follow-up:* Ensure timely follow-ups on inquiries, leads, and client requests.

**Key Qualifications**:*
- *Education:* High school diploma or equivalent; a degree in any field is a plus.

*Experience:* 1-2 years of experience in telecalling, customer service, or sales roles. Freshers with good communication skills are welcome to apply.
- *Skills:* Strong verbal communication, persuasion, and listening skills.

Proficiency in CRM systems is a plus.
*Mindset:* Positive attitude, target-driven, and able to work under pressure

**Join us at Shreeji Jewels, where precision meets luxury.**

**Where is your office located, what are the shift timings & what are the work offs?**

Mulund West, Mumbai, Maharashtra 400080

Shift Timings - 10:00 AM to 7:00 PM

Working Days - Mon to Sun ( Thursday Off )

**3) Why should I work for you?**
- At **Shreeji Jewels**, we prioritize your professional development, offering training programs, mentorship opportunities, and clear pathways for advancement within our dynamic and growing organization.
- At **Shreeji Jewels**, we believe in promoting from within. Start your journey with us and watch your career flourish as you take on new challenges and responsibilities. Grow your career with us. We value your potential and provide clear paths for you to climb the ladder, rewarding hard work and dedication.

**4) What are the growth prospects?**

Our goal is to create a diverse collection that inspires confidence and celebrates the unique beauty in everyone, making each moment special and memorable.

**5) What Projects/ Products you deal with?**

To create timeless, high-quality jewellery that combines exquisite craftsmanship with innovative design, while providing exceptional customer experiences. We are committed to ethical sourcing, sustainability, and building lasting relationships by delivering beauty and elegance in every piece.”

**6) What kind of clients do you service?**

Our Core values define our organization. Underpinned by our values - Respect, Integrity, Speed, Excellence, Collaboration, and Social Responsibility, we aim to transform and bridge the gap between training and industry interface.

**7) What is the Org structure in your company?**

Shreeji Jewels is a flat organisation, with open door policy. This gives chance for a great exposure and performance related rewards even for new comers.

**8) What would be the salary structure?**

We would like to discuss the salary structure during the personal interview round based on your fitment for the role. We are open to negotiations and it will be as per industry standards. But I can assure you that we will offer you a competitive compensation.

**9) Who is taking interviews?**

The Interview will be taken by Designation of the interview panel members

**10) To whom does this position report?**

Functionally you will report to Manager. But we at Shreeji Jewels have an open culture in which the entire will be there to support & nurture your talents.

**11) What will be the Team size?**

There are 10+ employees are working with us.

**12) Is this a transferable job?**

the primary focus of the company is current in Mumbai

**13) How much of Traveling is expected in this profile?**

No travelling

Thanks & Regards,

Naina Gangwani

DirectusHR Services

Thane

8319348037

Pay: ₹11,071.32 - ₹29,911.89 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift