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Customer Support Executive

3 weeks ago

Hyderabad Telangana, India VARKY Technology Solutions Full time

**Role**: Customer Support Executive (Voice)
**Experience Required**: 0 to 3 Years
**Languages Required**: English
**Job Location**: Hitech City, Hyderabad location
**Shift Timing**: US Shift (7.30 PM to 4.30 AM)
**Salary**:2.25 LPA to 3 LPA
**Note**:No cab facility

**Key Responsibilities**:

- Handle inbound and outbound voice calls from customers based in international regions (primarily US/UK).
- Resolve customer queries related to products, services, billing, or support issues.
- Provide first-contact resolution and escalate unresolved issues to the appropriate department.
- Document call details, customer interactions, and actions taken in the CRM system.
- Follow standard operating procedures and call quality parameters.
- Meet performance metrics including call quality, call handling time, and customer satisfaction.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.

**Key Requirements**:

- **Education**: Any Graduate (preferred); Undergraduates with relevant experience may also apply.
- **Experience**: 0 - 3 years of experience in voice-based customer service or international BPO.
- **Communication**: Excellent verbal communication skills in English is mandatory.
- **Technical Skills**: Basic knowledge of computer systems, MS Office, and CRM tools.
- **Work Environment**: Comfortable working in a night shift and rotational weekly offs.
- **Soft Skills**: Strong problem-solving skills, patience, and a customer-first attitude.

**Benefits**:

- Attractive salary with night shift allowance
- Incentive/Bonus based on performance
- Cab facility (pick-up/drop as per company policy)
- Opportunity for career growth and internal promotions
- Comprehensive training and onboarding

Pay: ₹225,000.00 - ₹300,000.00 per year

Schedule:

- Night shift

Work Location: In person