
Executives
5 days ago
Executives
EXL/E/1355497
- Insurance Property & CasualtiesPunePosted On
12 May 2025
End Date
26 Jun 2025
Required Experience
0 - 1 Years
- Basic Section
Number Of Positions
15
Band
A1
Band Name
Executives
Cost Code
D014416
Campus/Non Campus
NON CAMPUS
Employment Type
Permanent
Requisition Type
New
Max CTC
350000.0000 - 550000.0000
Complexity Level
Voice CEF B2 (Complexity Level 3)
Work Type
Hybrid - Working Partly From Home And Partly From Office
- Organisational
Group
Insurance
Sub Group
Insurance
Organization
Insurance Property & Casualties
LOB
Voice
SBU
Operations
Country
India
City
Pune
Center
IN Pune C4
- Skills
Skill
COMMUINCATION
NEGOTIATION SKILLS
EMPATHY AND SENSITIVITY
Minimum Qualification
GRADUATE
UNDER GRADUATE
Certification
No data available
- Job Description
**Essential Functions**
- Ensure that calls are handled as per standard and defined procedures
- Ensure that assigned customer satisfaction, lead generation and efficiency goals are met
- Ensure that the quality of customer / third-party interactions is in compliance with pre-defined parameters
- Ensure that all protocols are followed for ensuring that the rescue is completed in a timely and efficient manner
- Maintain a ‘one-call resolution’ mindset. This includes the ability to identify when dispatch needs escalation to internal support team, supervisor or manager on duty
- Focus on customer satisfaction through active listening, accurate and efficient need identification, empathy, rapport building, clear and effective communication and timely dispatch of service
- Ensure that all communication with service providers is quick and efficient and that fastest and most cost-effective service is dispatched to the customer
- Effective negotiation skills with service providers to secure service for the customers
- Comply with company policies and procedures
- Any other essential function that may occur from time to time as directed by the supervisor
**Voice and Conversation Capabilities**
- Strong, clear, coherent and comprehendible English speech, including sentence construction, grammar and pronunciation
- Ability to negotiate with service providers on ETAs / rates /
- Ability to understand and comprehend the caller
- Effective questioning, including the use of open and closed questions to obtain the right information to assist the customer
- Adjust tone, pace and language to better support and understand the customer
- Communicate with next level of support in a constructive manner to achieve great outcomes
- Workflow
Workflow Type
- Voice
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