IT Helpdesk Executive

3 days ago

Mumbai, India Allied digital service limited Full time

Hello,

Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying, and delivering end-to-end IT Infrastructure services.

With over two decades of proven experience, Allied Digital responsibly delivers cutting-edge IT services and solutions to a wide range of industries spanning 35 countries across 5 continents.

Our inherent capabilities built on the philosophy of '3S' (Smart People, Smart Processes, Smart Technology); provide the strong foundation for a best-in-class Integrated Service Delivery Framework that consistently augments our overall value creation proposition to our clients; both effectively and efficiently.

As a trusted partner with a wide range of service capabilities and state-of-the-art global command centers, Allied Digital helps clients transform and succeed in challenging environments by making better IT decisions

**Address**:
**Premises No.13A, 13th Floor, Earnest House,**

**Back Bay Reclamation, NCPA Road, Block III,**

**NCPA Marg, Nariman Point, Mumbai,**

**Maharashtra 400021**

**Job Description**:

- Providing support: The helpdesk should provide ongoing support to customers or clients to ensure they have a positive experience with the organization. Maintaining a professional and courteous demeanour when interacting with customers or clients.
- Maintaining records: The helpdesk should maintain detailed records of all customer interactions, inquiries, and resolutions to ensure that any issues can be quickly identified and resolved.
- Coordinating with other departments:

- Co-ordinating with other support staff, helps to ensure coverage of Helpdesk hours and maintain overall quality and performance level of Helpdesk service. Co-ordination for concall support with locations and Backoffice team for resolution.
- Providing feedback and updates to customers regarding the status of their issues or inquiries.
- Escalating complex or high-priority issues to senior staff members or management for further resolution.
- Sharing daily Reports like SOD, EOD, monthly call logged report, etc... other reports.
- Arranging weekly meetings with internal teams to have timely resolutions and avoid escalations.
- Sharing monthly reports with stake holders.

**Job Types**: Full-time, Permanent

**Salary**: ₹240,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

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