IT Helpdesk Executive

3 days ago

Mumbai, India Allied digital service limited Full time

Hello,

Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying, and delivering end-to-end IT Infrastructure services.

With over two decades of proven experience, Allied Digital responsibly delivers cutting-edge IT services and solutions to a wide range of industries spanning 35 countries across 5 continents.

Our inherent capabilities built on the philosophy of '3S' (Smart People, Smart Processes, Smart Technology); provide the strong foundation for a best-in-class Integrated Service Delivery Framework that consistently augments our overall value creation proposition to our clients; both effectively and efficiently.

As a trusted partner with a wide range of service capabilities and state-of-the-art global command centers, Allied Digital helps clients transform and succeed in challenging environments by making better IT decisions

**Address**:
**Premises No.13A, 13th Floor, Earnest House,**

**Back Bay Reclamation, NCPA Road, Block III,**

**NCPA Marg, Nariman Point, Mumbai,**

**Maharashtra 400021**

**Job Description**:

- Providing support: The helpdesk should provide ongoing support to customers or clients to ensure they have a positive experience with the organization. Maintaining a professional and courteous demeanour when interacting with customers or clients.
- Maintaining records: The helpdesk should maintain detailed records of all customer interactions, inquiries, and resolutions to ensure that any issues can be quickly identified and resolved.
- Coordinating with other departments:

- Co-ordinating with other support staff, helps to ensure coverage of Helpdesk hours and maintain overall quality and performance level of Helpdesk service. Co-ordination for concall support with locations and Backoffice team for resolution.
- Providing feedback and updates to customers regarding the status of their issues or inquiries.
- Escalating complex or high-priority issues to senior staff members or management for further resolution.
- Sharing daily Reports like SOD, EOD, monthly call logged report, etc... other reports.
- Arranging weekly meetings with internal teams to have timely resolutions and avoid escalations.
- Sharing monthly reports with stake holders.

**Job Types**: Full-time, Permanent

**Salary**: ₹240,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

  • IT Helpdesk Executive

    3 days ago

    Navi Mumbai, Maharashtra, India impact pvt Full time

    Role : IT Helpdesk Executive Experience : Min 6 Months into IT Helpdesk/Technical Support/Service Desk Location : Airoli Salary : 20K Inhand Education : Graduation Shift : 24/7 Rotational Shift Notice : Immediate **Experience**: - IT Helpdesk: 1 year (required) - Troubleshooting: 1 year (required) - Outlook: 1 year (required) - Configuration: 1 year...

  • Helpdesk Executive

    2 days ago

    Mumbai, Maharashtra, India impact pvt Full time

    Role : Helpdesk Executive Experience : Min 1 year as a Helpdesk Executive Location : Andheri, Mumbai Salary : Up to 30K CTC Education : Graduation Skills : Good Knowledge of Power BI and Excel Notice: Immediate Shift : General Shift Shift: - Morning shift Work Days: - Weekend availability **Experience**: - Microsoft Excel: 1 year (preferred) -...

  • Helpdesk Executive

    3 days ago

    Mumbai, Maharashtra, India impact pvt Full time

    Role : Helpdesk Executive Experience : Min 2 years of experience as a Helpdesk Executive Location : Andheri, Mumbai Salary : Up to 6 LPA Education : Graduation Shift : Rotational Shift Notice : Immediate Pay: Up to ₹600,000.00 per year **Benefits**: - Provident Fund Shift: - Day shift - Rotational shift Work Days: - Weekend...

  • Helpdesk Executive

    5 hours ago

    Mumbai, Maharashtra, , India Karma Management Global Consulting Solutions Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    The Compliance Helpdesk Executive will act as the first point of contact for employees and clients regarding compliance -related queries. The role involves providing timely resolutions, coordinating with internal teams, maintaining accurate records, visiting the PF office when required, and ensuring adherence to compliance standards and...

  • IT Helpdesk Executive

    2 hours ago

    Mumbai, Maharashtra, India Probox infotech Pvt Ltd Full time ₹ 4,50,000 - ₹ 7,50,000 per year

    Job Summary:We are seeking a proactive and detail-oriented IT Helpdesk Executive to support our organization's technology operations. The IT Helpdesk Executive will oversee IT-related activities, manage support requests, coordinate with vendors, and assist in the implementation of IT systems and policies. This role is vital in ensuring the smooth functioning...

  • Helpdesk Executive

    8 hours ago

    Mumbai, India Logicon Facility Management Pvt Ltd Full time

    Greeting From Logicon..!! We are Looking for Helpdesk Executive-Facility Management for our Respective Residential Site Client in Kanjurmarg-West,Mumbai. **Eligibility Criteria**: Graduate or Undergraduate Able to Work on Advance Excel like V look up Should be well Versed in Excel Reports & Team Co-Ordination **Job Type**: Regular /...

  • Helpdesk Executive

    1 week ago

    Mumbai, India JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Helpdesk Executive

    1 week ago

    Mumbai, India TVS ELECTRONICS LIMITED Full time

    Require Service Helpdesk co-ordinator for IT industry-Printers. Will be handling West Region for service calls. Immediate joining preferred **Salary**: ₹8,608.40 - ₹25,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Paid sick time - Provident Fund Schedule: - Morning shift **Speak with the employer** +91 9870267883

  • Helpdesk Executive

    2 weeks ago

    Mumbai, Maharashtra, India CBRE Full time

    **Helpdesk Executive - Powai** **Job ID** - 193700 **Posted** - 18-Dec-2024 **Service line** - GWS Segment **Role type** - Full-time **Areas of Interest** Facilities Management **Location(s)** Mumbai - Maharashtra - India Please note the designation is “Helpdesk Executive” and He / She is responsible for managing and coordinating...

  • Trainee Helpdesk

    2 weeks ago

    Navi Mumbai, Maharashtra, India Sysnet Global Technologies Pvt.Ltd Full time

    Helpdesk Executive.. Qual-Btech/ BCA Support 24 by 7 support **Job Profile** Providing resolution at first level. Escalating further to respective department if unresolved. Maintaining MIS.