Customer Support Advisor

4 days ago

Pune Maharashtra, India Bangalore Strategic Solution Full time

**Job Title: Customer Support Advisor - Travel and Tourism**

**Location**: pune

**Engagement Type**: Full-Time

**Responsibilities**:

- **Top-notch Customer Support**:

- Ensure customer satisfaction by addressing inquiries, resolving issues, and delivering a positive experience.
- **Technical Assistance**:

- Assist customers with technical inquiries related to travel bookings and sales processes.
- Troubleshoot and resolve technical problems efficiently.
- **Issue Escalation**:

- Identify and escalate complex issues to the appropriate internal teams for resolution.
- Collaborate with other departments to ensure timely and effective problem resolution.
- **Customer Education**:

- Educate customers on product features, promotions, and travel-related information.
- Provide clear and concise information to enhance customer understanding.
- **Process Improvement**:

- Collaborate with internal teams to identify opportunities for process improvement.
- Contribute ideas to enhance service quality and overall customer satisfaction.
- **Record Maintenance**:

- Maintain accurate and up-to-date records using the Customer Relationship Management (CRM) system.
- Document customer interactions and resolutions for future reference.
- **Performance Targets**:

- Meet and exceed performance targets related to customer satisfaction, issue resolution, and response times.
- Strive for continuous improvement in key performance metrics.

**Requirements**:

- Previous experience in customer support or a related role.
- Strong communication skills with the ability to convey information clearly and professionally.
- Technical proficiency to troubleshoot and address technical issues.
- Knowledge of travel and tourism industry processes and products.
- Familiarity with CRM systems for record-keeping.
- Excellent problem-solving skills.
- Proactive attitude with a focus on delivering exceptional customer service.
- Ability to work collaboratively in a team-oriented environment.
- Flexibility to adapt to changing priorities and work schedules.

**Preferred Qualifications**:

- Previous experience in the travel and tourism industry.
- Multilingual proficiency is a plus.

**Salary**: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Evening shift
- Night shift
- Rotational shift

**Experience**:

- total work: 2 years (preferred)

Ability to Commute:

- Pune, Maharashtra (required)

Ability to Relocate:

- Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9606920859

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