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Customer Support Executive

2 weeks ago

Navi Mumbai, India Gadget World Club Full time

Due to our rapid growth, further areas are being expanded. Therefore we need you - as a **Customer Support Executive **to support our team in **India**.
With your professional expertise you will be able to set accents and give the brand an authentic voice

**Your mission**
- Replying customer support tickets from our regional cities
- Handling inbound and outbound calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Assist customer with issues face to face and able to work in shift if required
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Participate in ad hoc projects as and when required

**Your profile**
- 1-2 years of customer service & support experience
- Must have an Apple iPad to use our tools and software.(If you don’t have one contact us we will help.)
- Have a Team Player mentality as well as being able to work independently
- Have a very good command of spoken and written **English and Hindi**:

- Proficient working with computers and software programs

**Why us?**

We offer you:

- An attractive fixed salary and an annual bonus
- 28 days annual leave
- An intensive training
- Personal development through individual training, workshops and webinars

**We are Gadget World**. An international start-up founded in 2019.
We have developed the Platform, a unique and innovative Gadget Rental Service.
**Our mission** is to develop revolutionary products to empower people to live a life of freedom, passion, and joy.

Pay: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)