Customer Support Executive

4 hours ago

Navi Mumbai, Maharashtra, India Getwork Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities

  • Respond to Customer Inquiries: Address customer queries via phone, email, chat, and social media, providing prompt and accurate information.
  • Resolve Issues: Troubleshoot product or service issues and guide customers through solutions to resolve problems efficiently.
  • Provide Product Information: Educate customers about product features, functionalities, and benefits to help them make informed decisions.
  • Escalate Complaints: Identify and escalate complex issues to senior support staff or relevant departments as necessary.
  • Document Interactions: Accurately record customer interactions, feedback, and any actions taken in CRM systems.
  • Maintain Knowledge Base: Update and maintain customer support documentation and FAQs to improve the customer self-service experience.
  • Identify Trends: Recognize and report patterns in customer issues or feedback, helping improve products and services.
  • Strive for Continuous Improvement: Participate in training sessions and seek opportunities to enhance customer support skills.

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