Customer Support Executive

16 hours ago

Navi Mumbai, Maharashtra, India 1 Point 1 Solutions Ltd Full time ₹ 23,000 - ₹ 28,500 per year

Job Role: Customer Support Executive - Airline Process (Voice Process)

Location: Turbhe, Navi Mumbai

Employment Type: Full-Time

Experienced Candidates

  • CTC: 28,500
  • In-Hand Salary: 24,000

Freshers

  • CTC: 23,000
  • In-Hand Salary: 18,500

Shift Timings

  • Male Candidates: Rotational Shifts (Starting from 7:00 AM, 24x7 coverage)
  • Female Candidates: Day Shifts (Any 9 hours between 7:00 AM to 8:00 PM)

Weekly Off: 1 Rotational Off

Eligibility Criteria

  • Freshers or candidates with a minimum of 6 months experience in Customer Service
  • Must clear the Versant Test with a minimum score of 4

Key Responsibilities

  • Handle customer queries and complaints via calls, chats, and emails
  • Provide accurate and timely information regarding flight bookings, schedules, and airline policies
  • Manage inbound and outbound customer interactions with professionalism
  • Resolve customer issues efficiently and escalate complex queries when necessary
  • Assist with back-office tasks such as documentation and follow-ups
  • Maintain a high level of customer satisfaction and service quality

How to Apply

Interested candidates meeting the above criteria may apply directly or reach out for further information

Contact on:- HR Ritul

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