Customer Support Executive
6 days ago
1) Responsibilities:
a) Resolving Customer Issues: Customer Service Executives handle customer inquiries, complaints, and requests. They aim to resolve issues promptly and efficiently.
b) Liaison with Other Departments: They collaborate with sales, production, and global logistics teams to ensure timely and cost-effective customer service.
c) Inventory and Order Management: Prioritizing orders, adjusting schedules, and ensuring efficient scheduling and routing for on-time deliveries.
d) Budget Management: Managing the market budget for logistics operations.
e) Customer Collaboration: Establishing a strong customer collaboration process.
f) Reporting: Providing regular reports to the Area Vice President.
g) Meeting Customer Expectations: Committed to meeting current and future customer requirements.
h) Cost Estimation: Overseeing cost estimating processes within customer service.
2) Qualifications and Skills:
3) Education: A diploma or degree in logistics, supply chain management, or a related field is beneficial.
4) Experience: Proven experience in customer service or a similar role, preferably in the logistics industry.
5) Knowledge: Strong understanding of logistics and supply chain processes.
6) Communication: Excellent communication, problem-solving, and interpersonal skills.
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