Customer Support Executive

15 hours ago

Navi Mumbai, Maharashtra, India Sm Express Logistics Full time ₹ 4,00,000 - ₹ 6,00,000 per year

1) Responsibilities:

a) Resolving Customer Issues: Customer Service Executives handle customer inquiries, complaints, and requests. They aim to resolve issues promptly and efficiently.

b) Liaison with Other Departments: They collaborate with sales, production, and global logistics teams to ensure timely and cost-effective customer service.

c) Inventory and Order Management: Prioritizing orders, adjusting schedules, and ensuring efficient scheduling and routing for on-time deliveries.

d) Budget Management: Managing the market budget for logistics operations.

e) Customer Collaboration: Establishing a strong customer collaboration process.

f) Reporting: Providing regular reports to the Area Vice President.

g) Meeting Customer Expectations: Committed to meeting current and future customer requirements.

h) Cost Estimation: Overseeing cost estimating processes within customer service.

2) Qualifications and Skills:

3) Education: A diploma or degree in logistics, supply chain management, or a related field is beneficial.

4) Experience: Proven experience in customer service or a similar role, preferably in the logistics industry.

5) Knowledge: Strong understanding of logistics and supply chain processes.

6) Communication: Excellent communication, problem-solving, and interpersonal skills.

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