Patient Relation Officer

1 day ago

Bandra West Mumbai Maharashtra, India Holy Family Hospital, Bandra Full time

**Key responsibilities**:
1. Attending to and resolving patients’ queries and problems and ensuring effective resolution of the same.

a. Visiting patients in the wards daily and ensuring that their grievances are attended to without delay and thereby building a good image of the Hospital. This entails taking care of matters that can be solved immediately and escalating other matters for timely resolution.

b. Seamless and effective collaboration with other departments for solving patients’ grievances and issues.

c. Ensuring OPD patients are satisfied with the hospital’s services and their needs are met.

d. Assisting patients with special requests.

e. Capturing ‘patients’ voice’ through feedback mechanisms, analyzing & presenting the findings/report of the same to relevant stakeholders for continuous improvement of care quality and services as per ISO and NABH requirements.

2. Being a point of contact for all departments regarding Patient Experience.

3. Providing information on the services and facilities available in the hospital and promoting the hospital’s services

4. Daily reporting of events & developments to Assistant Executive Director.

5. Ensuring smooth functioning of TPA department through effective coordination with wards and billing department.

6. Discouraging patients from giving tips to any member of the staff and ensuring a healthy working atmosphere in the hospital.

7. Supervising the smooth functioning of Front Desk, OPD and Diagnostic departments.

8. Work as a team player to ensure each patient to receive the best service possible.

9. Motivate staff to maintain a high level of patient care.

10. Respect patient’s rights by maintaining confidentiality

11. Provide comfort and if necessary, accompany patients who require extra care.

12. To coordinate in all emergencies of the hospital.

13. Performing other duties set up by the management from time to time.

Pay: ₹22,000.00 - ₹24,500.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

  • Patient Relation Officer

    22 hours ago

    Mumbai, Maharashtra, India Holy Family Hospital, Bandra Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Qualification - Graduation* Experience - 1 To 5 Years (Healthcare Industry)* Candidate Should Be Flexible For Rotational Shifts (Morning, Evening & Night)Job Description - ·Undertake duties in accordance with departmental policies and procedures· To be fully conversant in all areas of Front Office· Meet and greet patients and visitors in a warm,...

  • Patient Relation Executive

    2 weeks ago

    Mumbai, Maharashtra, India SRV Hospital Full time

    Urgent Opening At SRV Hospital, Chembur. - Department - Patient Relation (Front Desk) - Qualification - Graduation - Experience - 1 To 5 Years (Healthcare Industry) Job Description - - Undertake duties in accordance with departmental policies and procedures - To be fully conversant in all areas of Front Office - Meet and greet patients and visitors in a...

  • Patient Relation Executive

    7 days ago

    Mumbai, Maharashtra, India SRV Hospital Full time

    **Walk In / Can Face to Face come for the interview** **Interview timing - 2.30 t0 4.30 pm** **Interview location - SRV Chembur 320 Shell Colony Tilak Nagar Chembur Mumbai Maharashtra 400089 India** Urgent Opening At SRV Hospital, Chembur. - Department - Patient Relation (Front Desk) - Qualification - Graduation - Experience - 1 To 5 Years (Healthcare...

  • Patient Relation Executive

    5 days ago

    Mumbai, India SRV Hospital Full time

    Urgent Opening For Resident Medical Officer In NICU Department At SRV Hospital, Chembur. - Department - Patient Relation (Front Desk) - Qualification - Graduation - Experience - 1 To 5 Years (Healthcare Industry) Job Description - - Undertake duties in accordance with departmental policies and procedures - To be fully conversant in all areas of Front...

  • Patient Relation Officer

    2 weeks ago

    Chembur, Mumbai, Maharashtra, India SRV Hospital Full time

    Patient relation officer/ Front desk office staff at SRV Hospital Walk In - (Weekdays : Mon to Sat) Interview timing - 2.30 t0 5.00 pm Carry you documents along with you (Experience letter, Salary slip ,Education certificates, Registration Certificates) Interview location - SRV Chembur 320 Shell Colony Tilak Nagar Chembur Mumbai Maharashtra 400089 India -...

  • Patient Relation Executive

    1 day ago

    Andheri East, Mumbai, Maharashtra, India Karma ayurveda Full time

    **Position Overview**: The Patient Relations Executive serves as the first point of contact for patients and ensures a seamless and positive experience. This role involves addressing patient inquiries, resolving issues, and maintaining high standards of patient satisfaction. **Key Responsibilities**: - **Patient Interaction**: - Greet patients and...

  • Patient Counselor

    4 days ago

    Bandra, Mumbai, Maharashtra, India DRA Full time ₹ 2,40,000 - ₹ 4,20,000 per year

    GENERAL DESCRIPTION: Schedule patients for surgery and complete appropriate paperwork.ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE: Schedule patient appointments when needed Counsel patient for all surgeries (cataract/retinal/glaucoma/cornea/lids, etc.) Stay current with the latest technologies & medications and be able to answer general patient...

  • Patient Relation Executive

    6 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for Patient Relation Executive', details for the same are given belowCandidates Requirement:...

  • Public Relations Officer

    7 days ago

    Borivali, Mumbai, Maharashtra, India Nakshatra Skill Development Campus PVT.LTD Full time

    Post: PRO ( Public Relation Officer) - Field Job Qual: Any Gradaute / Undergraduate Exp: Minimum 1+ year of experience in Marketing / Sales **Salary**: 25K Shift: Day Female preffered Skills: Public relations, hospital marketing, visiting doctors, conducting health camps, patient acquisition, communication & networking. **Job Description**: Public...

  • Public Relations Officer

    5 days ago

    Shivaji Nagar, Aurangabad, Maharashtra, India Anandi Multispeciality Hospital Full time

    We have an excellent opportunity for the position of **PRO Public Relation Officer** with in Anandi Multisepcility Hospital. Below are the mentioned selection criteria: - **Position Name: - PRO Public Relation Officer.** Industry: - Medical / Healthcare/ Hospitals. Functional Area: - Marketing, Advertising, MR, PR, Media Planning. Role Category: -...