Customer Care Executive

2 weeks ago

Tiruvallur Chennai Tamil Nadu, India Smile Global Travels Full time

**Customer Care Executive - Smile Global TravelsJob Description**:
**Key Responsibilities**:

- Provide information on flight tickets, hotel bookings, and holiday packages.
- Assist customers in resolving complaints and issues promptly.
- Process booking requests, cancellations, and refunds.
- Coordinate with internal teams to ensure smooth travel arrangements.
- Maintain records of customer interactions and transactions.
- Upsell and cross-sell travel services to maximize revenue.
- Ensure customer satisfaction by providing professional and courteous service.

**Requirements**:

- Minimum **12th Pass/Diploma/Bachelor’s Degree** in any field.
- **Experience in the travel industry** is an added advantage.
- Strong communication skills in **English, Tamil, and Hindi (preferred)**.
- Basic knowledge of **GDS systems (Amadeus, Galileo) is a plus**.
- Good problem-solving skills and a customer-first approach.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in Microsoft Office (Excel, Word, Outlook).

**Job Details**:

- **Location**: Smile Global Travels Office
- **Job Type**: Full-Time
- **Salary**: Based on experience + Incentives
- **Working Days**: Monday to Sunday (any one day week off)

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Tamil (preferred)
- English (preferred)

Work Location: In person

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