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Housekeeping Supervisor

3 weeks ago

Rishikesh, India EllBee Hospitality Worldwide Full time

**Job Information**:
Industry

**Hotels and Lodging**
***

Work Experience

**5+ years**
***

Salary

**15000-18000**
***

City

**Rishikesh**
***

State/Province

**Uttarakhand**
***

Country

**India**
***

Zip/Postal Code

**249201**

**About us**:
EllBee Hotels is a chain of boutique art hotels.

Hotel Locations - Rishikesh & Mussoorie

Corporate Office - New Delhi

We pride ourselves on providing high-quality services, luxurious accommodation and memorable experiences for our guests.
- To achieve the maximum possible efficiency in ensuring the care and comfort of the guests.
- Establish a welcoming atmosphere and ensure courteous, reliable service from all the staff of the department.
- Ensure a high standard of cleanliness and general upkeep in all areas for which the department is responsible.
- Provide linen in rooms, food service areas etc and maintain an inventory for the same.
- To provide uniforms for all the staff and maintain adequate inventory for the same.
- Cater to the laundry requirement, staff uniforms and guest clothing.
- Deal with the lost and found articles. This ensures the smooth running of the department.
- To assist in the maintenance of the building while contributing to a safe and healthy environment.
- To provide and maintain the floral decorations and landscaped areas of the hotel.
- To coordinate the renovation of the property as and when required as directed by the management.
- To coordinate with the purchase department of the guest supplies, cleaning agents, equipments, linen, carpets and other items used in the hotel.
- To ensure training control and supervision of all staff attached to the department.
- To establish a good working relationship with other departments.
- To ensure that safety and security regulations are made known to all the staff of the department.
- To keep the Management informed of all matters requiring special attention.
- To review and act on guest feedback relevant to your areas of responsibility. This to include guest complaints and compliments.
- To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly.
- To organize and set up on-going deep clean schedules.
- To be fully aware of budgeted and actual departmental financial targets. This to include revenue, stock levels, average spends,payroll and departmental profits.
- To control all linen stocks and levels, ensuring linen costs are controlled in accordance with hotel procedures.
- To assist with the control of purchasing in department
- To ensure efficient stores procedures, ensuring cleaning materials and guest supplies are adequate and stock levels in accordance with hotel business.
- To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.
- To ensure effective communication with your team by holding regular briefing sessions and attending all management meetings.
- To carry out quality planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development.
- To carry out performance reviews for team members every six months, following company guidelines.
- To co-ordinate the recruitment in line with the Company Recruitment Policy.
- To continuously coach and counsel colleagues.
- To ensure the department operates effectively on a day to day basis, ensuring company standards are met and delivered consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.
- To be fully aware of and adhere to security procedures laid down.

**Requirements**:

- Minimum 5-6 years of hotel job experience
- A warm, people-oriented demeanour
- A team-first attitude
- A gift for paying attention even to the minor details

**Benefits**:

- Young and Vibrant Culture
- Captivating and rewarding experience working alongside passionate professionals
- Opportunity to develop your talent and grow beyond your experiences