Ticketing Executive

3 days ago

India Open Destinations Infotech Pvt Ltd Full time

**Duties & Responsibilities**
- Monitor and manage all client pseudo's queues to ensure timely and accurate processing of
- tasks.
- Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and
- compliance with airline policies and procedures.
- Handle the re-issuance of airline tickets as per client requests and airline regulations,
- ensuring mínimal disruption to travel plans.
- Calculate fees for voluntary changes/cancellation charges for all fare types using manual
- entries and rapid reprice.
- Queue Management and Deposit Queue Management
- professionally, providing efficient resolutions.
- Collaborate with internal teams to resolve any operational issues and ensure smooth
- workflow.
- Maintain detailed records and documentation related to operations tasks for reference and
- auditing purposes.

**Required Skills**:

- A good grasp on English, with excellent communication skills.
- Proficiency in using Galileo Global Distribution Systems (GDS) and experience with
- International (UK) airline ticketing systems.
- Should be skilled in various fare types - Agency Consolidated & Private Fares, Corporate
- fares, ITX & Net Remit fares, Seeman, Marine & Offshore Fares, Oil & Gas Fares, NDC, CAT35
- Fares, Cluster fares, Concessionary tickets.
- Knowledge of airline ticketing procedures and regulations is a plus.
- Should be an effective team contributor with good interpersonal skills.
- Analytical approach to work and attention to detail and accuracy.

**Additional/Preferred Skills**

Air fare ticketing Background.

**Educational Qualifications Required**

Graduate or Degree holder in any field preferably:
Bachelor of Commerce

Bachelor of Travel and Tourism Management

Bachelor of Arts

Bachelor of Business Administration

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