Business Operations Executive

**About Walr**:
Founded in 2020, Walr provides the market’s most customizable and unified data creation solutions to power all elements of quantitative research. Marrying cutting-edge, proprietary technology with the very best talent, we build bespoke and flexible research programs for the world’s brightest businesses. Dedication is our mantra, as we treat clients as partners and go the extra mile to amaze them with exceptional service.

As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech and Best Workplace in Wellbeing titles, we're not just offering a job - we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.

**What do we expect from this role?**

As a Business Operations Executive at Walr, you'll be at the heart of our research projects, ensuring smooth operations and client satisfaction. This role offers a unique opportunity to join a rapidly growing company that values empowerment, growth, and innovation.

**What will be your key responsibilities?**
- Provide helpdesk support to the US panel.
- Follow up on open support tickets and ensure timely resolution.
- Act as a liaison between panelists and internal teams.
- Ensure daily updates of project status and dates by monitoring CRM reports.
- Collaborate with project managers to assess accuracy and update information as needed.
- Test survey links.
- Configure projects in the Walr platform.
- Conduct reconciliations.
- Handle invoicing.
- Perform other project administrative tasks as required.
- Compile and extract data from various sources for presentation to internal clients.
- Coordinate with the Software Team to address platform issues.
- Gather feedback from users.
- Log support tickets and provide regular updates to platform users.
- You will also be responsible for identifying, bidding on, and securing projects.
- Compelling proposals within specified deadlines that effectively showcase our company's capabilities and expertise.
- Customize proposals to address specific client needs Collaborating with internal teams, including project managers and other team members, to estimate project costs accurately.
- Maintain organized and up-to-date records of all bids.

**What should you bring to the Walr?**
- Bachelor’s degree in any field.
- 1-2 years of work experience within Market Research or a related industry.
- Proficiency in Excel, including advanced formulas and features such as Pivot Tables and VLOOKUP’s.

**How Walr takes care of the team**:
At Walr, we understand that our team is diverse and spread across the globe. We believe in offering benefits that cater to the specific needs of each region while also fostering a sense of community among us all. Here are some of the key benefits that unite us as a global team.
- 30 Days Annual Leave
- Remote First Culture
- Family Friendly Policies
- Rewards and Recognitions
- Health & Wellbeing Benefits
- Work from Anywhere for up to 8 weeks a year.
- Full Tech Set-Up
- Quarterly Lunch & Learns
- Comprehensive Performance Management
- Pension Match Program & more

**Living the values of Walr**:

- **Delight through Dedication**: We exceed client expectations, solving problems with unwavering commitment.
- **Lead with Trust**: Our work is data-driven, balancing human understanding and innovation.
- **Revel in Innovation**: We embrace informed risks, learning from failures to create value.
- **Celebrate as A Team**: We value individual accountability and collective success, celebrating achievements together.
- **Empowered to Act Like Owners**: Everyone is empowered to be ambitious, courageous, and accountable.