Customer Sales Agent

3 days ago

Mohali Punjab, India Mind map IT Solutions Full time

Key Responsibilities

Customer Service:
Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints.

Provide accurate information about products, services, pricing, and promotions.

Assist customers with placing orders, processing returns, and resolving billing issues.

Ensure high standards of customer service excellence and strive to exceed customer expectations.

Communication:
Communicate effectively and courteously with customers, demonstrating active listening and empathy.

Clearly articulate information and instructions to customers in a concise and understandable manner.

Maintain a professional and friendly demeanor, even in challenging or high-pressure situations.

Follow established call scripts and guidelines while adapting communication style to individual customer needs.

Problem Resolution:
Identify customer issues or concerns and work proactively to resolve them in a timely and satisfactory manner.

Escalate complex or unresolved issues to appropriate departments or supervisors for further assistance.

Utilize problem-solving skills and sound judgment to handle diverse customer situations effectively.

Sales and Lead Generation:
Promote products or services during customer interactions and upsell or cross-sell as appropriate.

Identify sales opportunities and generate leads through effective questioning and rapport building.

Meet or exceed sales targets and key performance indicators (KPIs) related to revenue generation.

Documentation and Reporting:
Accurately record details of customer interactions, including inquiries, complaints, and resolutions, in the CRM system.

Generate reports on call volume, customer feedback, and sales metrics for management review.

Maintain confidentiality of customer information and adhere to data protection policies and regulations.

**Qualifications**:
High school diploma or equivalent; additional education or training in customer service is a plus.

Proven experience in a customer service or call center environment, preferably in a similar industry.

Excellent verbal communication skills with a clear and pleasant speaking voice.

Strong active listening and problem-solving abilities.

Proficiency in using call center software and CRM systems.

Ability to multitask, prioritize, and manage time effectively.

Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.

Positive attitude, resilience, and a customer-centric mindset.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,381.15 - ₹44,937.66 per month

**Experience**:

- Cold calling: 1 year (preferred)
- total work: 1 year (preferred)
- Sales: 1 year (preferred)
- sales representative: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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