Customer Service Agent

4 days ago

Mohali Punjab, India FITB Full time

**Job Summary**:
We are seeking a motivated and empathetic **Customer Support Agent** to join our team. You will be the first point of contact for our customers, helping them resolve issues, answer questions, and ensure they have a positive experience with our brand. Your ability to communicate clearly, stay calm under pressure, and solve problems efficiently is key to your success in this role.

**Key Responsibilities**:

- Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering solutions.
- Guide customers through troubleshooting steps or provide appropriate solutions.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep records of customer interactions, transactions, comments, and complaints.
- Collaborate with other departments to ensure a smooth customer experience.
- Provide feedback on the efficiency of the customer service process.
- Follow communication procedures, guidelines, and policies.

**Why Join Us**:

- Competitive salary and benefits
- Opportunities for growth and advancement
- Collaborative and supportive team environment
- Flexible working arrangements

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Flexible schedule
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9988777428

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