Service CRM

2 weeks ago

Sambalpur, India MS INFINITY VENTURES Full time

Job description A "Service CRM" in the automotive industry is responsible for managing customer relationships within the service department of a dealership, utilizing a dedicated CRM system to track customer interactions, schedule service appointments, follow-up on repairs, and ensure a positive customer experience throughout the vehicle maintenance process, aiming to maximize customer satisfaction and loyalty through personalized communication and proactive outreach. Key Responsibilities: Customer Interaction Management: Track customer vehicle history, service records, and warranty information. Proactively reach out to customers regarding upcoming service appointments based on vehicle mileage or maintenance schedules. Handle customer complaints and concerns efficiently, escalating issues when necessary. Appointment Scheduling and Coordination: Schedule service appointments efficiently, considering customer availability and technician capacity. Coordinate with service technicians to ensure timely completion of repairs. Service Quality Monitoring: Track customer satisfaction levels through post-service surveys and feedback mechanisms. Identify areas for improvement within the service department based on customer feedback. Monitor repair quality and address any issues promptly. Marketing and Sales Support: Identify potential sales leads through service interactions and refer them to the sales team. Promote additional service packages and maintenance plans to customers based on their vehicle needs. Run targeted marketing campaigns to encourage regular servicing. Data Analysis and Reporting: Generate reports on key service metrics like customer retention rates, service appointment volume, and customer satisfaction scores. Analyze data to identify trends and opportunities for service improvement. **Required Skills**: Excellent communication and interpersonal skills to build rapport with customers Strong organizational skills to manage appointment schedules and customer data Proficiency with CRM software and automotive service management systems Understanding of vehicle maintenance and repair procedures Ability to analyze data and generate actionable insights Employee Facilities Include: - Attractive salary packages - Performance incentives and bonuses - ESIC and EPF benefits - On-site canteen - Regular appraisals - Continuous training and development - Clear career paths for growth - Staff lunch room with AC facility **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Food provided - Provident Fund Schedule: - Day shift Work Location: In person **Speak with the employer** +91 7440034209

  • Service Floor Manager

    2 weeks ago

    Sambalpur, Orissa, India MS INFINITY VENTURES Full time

    The Service Floor Manager is responsible for supervising daily workshop operations, ensuring smooth workflow, maintaining quality service standards, and delivering exceptional customer satisfaction. The role involves coordinating between Service Advisors, Technicians, Parts, and CRM teams to ensure timely vehicle delivery and adherence to Hyundai service...

  • Customer Relationship Officer-female 1

    2 weeks ago

    Sambalpur, India Bharti Airtel Limited Full time

    Interact with walk-in and inbound customers to understand and resolve queries, issues, or service requests. - Promote and cross-sell company products/services based on customer needs. - Maintain high levels of customer satisfaction through effective communication and follow-ups. - Handle customer complaints and provide appropriate solutions in a timely...

  • Internship for Final Year

    1 week ago

    Sambalpur, India Sutram Solutions Pvt Ltd Full time

    **Organization**: Sutramsolutions Pvt. Ltd. **Duration**: 6 Months **Mode**: Hybrid / Remote (based on project assignment) **Commitment**: Minimum 6 Hours per Day **Eligibility**:BBA / MBA** students (Final year or Pre-final year) **Job Location : Anywhere in Odisha** **Internship Highlights** - Gain real-world exposure to **sales, marketing, and business...

  • Admission Counselor

    2 days ago

    Sambalpur, India NC SOLUTIONS Full time

    **Job Title**: Admission Counsellor **Location**: Sambalpur **Job Summary**: **Key Responsibilities**: - Conduct campus tours, orientations, and information sessions to promote the school’s programs and facilities. - Guide applicants and their families through the complete admissions process—from inquiry to enrollment. - Maintain and update the student...

  • Sales Executive Jobs Opening in CFD ALPHA ENERGY

    2 weeks ago

    Sambalpur, India CFD ALPHA ENERGY & INFRA PVT. LTD. Full time

    New Client Acquisition: Researching and identifying new business prospects and leads to expand the customer base. Client Relationship Management: Maintaining and nurturing relationships with existing clients, ensuring their satisfaction, and identifying opportunities for repeat business or upselling. Sales Presentations & Demonstrations: Creating and...

  • insurance renewal executive

    2 weeks ago

    Sambalpur, Orissa, India MS INFINITY VENTURES Full time ₹ 1,80,000 - ₹ 2,50,000 per year

    The Insurance Renewal Executive is responsible for managing and ensuring timely renewal of motor insurance policies for existing customers. The role involves maintaining customer relationships, coordinating with insurance companies, and achieving monthly renewal targets while ensuring customer satisfaction and retention.Key Responsibilities:Contact existing...

  • Immediate Start: Cro-female Airtel

    3 weeks ago

    Sambalpur, OR, IN Bharti Airtel Limited Full time

    Interact with walk-in and inbound customers to understand and resolve queries issues or service requests Promote and cross-sell company products services based on customer needs Maintain high levels of customer satisfaction through effective communication and follow-ups Handle customer complaints and provide appropriate solutions in a timely manner Handle...

  • (Only 24h Left) Area Sales Executive

    2 weeks ago

    Sambalpur, OR, IN The Corporate Engineering Full time

    Channel Direct Sales Drive product sales through dealer distributor networks retailers and direct institutional clients Generate and close B2B and B2C leads across verticals residential commercial banking and government Product Presentation Demos Conduct product demos for customers and decision-makers Explain technical specifications and security features...

  • Insurance Renewal Executive

    2 weeks ago

    Sambalpur, OR, IN MS INFINITY VENTURES Full time

    The Insurance Renewal Executive is responsible for managing and ensuring timely renewal of motor insurance policies for existing customers The role involves maintaining customer relationships coordinating with insurance companies and achieving monthly renewal targets while ensuring customer satisfaction and retention Key Responsibilities Contact existing...