Front Office Assistant

1 day ago

Kochi Kerala, India THE AVENUE REGENT Full time

**Job Summary**:
The Front Office Assistant is the first point of contact for guests and plays a vital role in providing exceptional customer service. Responsible for handling check-in/check-out procedures, managing guest inquiries, reservations, and ensuring smooth front desk operations in alignment with the hotel's standards and policies.

**Key Responsibilities**:

- Greet guests with a warm and professional demeanor upon arrival and departure.
- Manage check-in and check-out procedures efficiently using the hotel’s Property Management System (PMS).
- Handle reservations, room assignments, and guest requests.
- Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.
- Maintain accurate records of bookings, payments, and guest information.
- Resolve guest complaints or escalate issues to the Duty Manager promptly.
- Manage cash and billing processes in accordance with the hotel’s financial procedures.
- Ensure the front desk area is clean, organized, and presentable at all times.
- Adhere to all safety and security procedures as per hotel policy.
- Assist in night audit operations if required.

**Qualifications & Requirements**:

- Bachelor’s degree or diploma in Hotel Management or related field (preferred).
- Minimum 1-2 years of experience in front office operations, preferably in a 3 or 4-star hotel.
- Proficiency in hotel management software (e.g., Opera, IDS, or equivalent).
- Strong communication and interpersonal skills.
- Well-groomed, professional appearance and a customer-focused attitude.
- Ability to work under pressure and in shifts (including weekends and holidays).
- Multilingual skills (optional but advantageous).

**Working Conditions**:

- Shift-based role, including weekends and public holidays.
- May require standing for extended periods.
- Uniform and grooming standards as per hotel policy.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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