Voice Coach

Job Title: Voice Coach
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

Hybrid Working

Introduction:
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
- To support the Training Manager in the realization of initiatives which leverage new productivity gains, enhance the customer experience, improve call quality, improve performance, improve customer satisfaction results and improve Employee Opinion Survey as a appropriate
- To support the Training Manager in identification of training module enhancement
- To provide administrative, logístical, analytical MI related support to the training team

What will you be doing?
- Delivery of Business Specific Process/ communication training/ coaching in a highly facilitative style from Advisor (BA2 level) and above
- Take personal responsibility to ensure that the delivery of the above maximizes the development of the individuals being trained to drive performance & business metrics
- Deliver Training/ coaching in a facilitative style with enthusiasm and passion to create a learning environment of positive interaction and develop individual/group dynamics
- Ensure training delivery standards are maintained and improve in line with feedback (Stakeholders, Customers, EOS)
- Ensure training complies with FCA (FINANCIAL CONDUCT AUTHORITY) AND/ OR PRA (PRUDENTIAL REGULATION AUTHORITY) Regulatory and Statuary requirements to meet compliance expectations

What we’re looking for:

- Highly developed stand up delivery skills that is in line with Adult Learning principles
- Graduate from a reputed institute or university in any discipline (BA, B SC, B Com, BBM, BHM etc.)
- Undergraduates who have results awaited can also apply.
- Ability to use systems and IT to deliver training and input relevant MI
- Working knowledge of MS Office (Word, Excel, PowerPoint)
- Relevant domain & BPO Industry experience

Skills that will help you in the role:

- Certification in Training Delivery, coaching or delivering feedback

Where will you be working?

Noida

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency, and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise, and resources to make a positive difference.
Stewardship
We prize sustainability and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.