Team Coach

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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**Job Description**:
American Express Global Business Travel ("GBT") enables corporations and empowers business travelers with insights, connections and exceptional customer service on a global scale. Through technology and information, GBT provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable clients to optimize the return on their travel and meetings investments. GBT has operations and network partners in nearly 140 countries worldwide with approximately 14,000 employees. Learn more about how GBT connects the world at

Principal Accountabilities

1. Lead a Team of 30+ consultants servicing 24 X 7 multiple region within APAC market

2. Ensuring consultants actively meet and exceed requirements and service level agreements.

3. Ensure understanding and compliance with the client travel policy, SLA, operational procedures and metrics.

4. Promote an environment that fosters success through effective reward and recognition of high performing team members.

5. Accountable for service consistency and continuous improvement, driving the change agenda from strategy to actions.

6. Provides regular and detailed communication on progress against performance targets and timelines

7. Liaise with service delivery / quality teams across markets to understand root cause of operational service delivery issues and to drive timely resolution and introduce process changes.

8. Deliver agreed reporting to Internal/ external stakeholders as requested on key operational metrics

9. Participate in service review meeting’s with client.

Critical Challenges

1. Ensure best in class, consistent service delivery to our global client.

2. Ensure staffing stability & engagement

3. Continually review processes to ensure best in class.

Behaviors & Qualities
- Demonstrates strong commitment and drive to achieve results.
- Goes beyond role requirements to attain objectives.
- Anticipates customers’ future requirements.
- Consistently uses multiple sources of information to identify customer requirements.
- Consistently identifies and acts on opportunities for collaboration.
- Influences the decisions of others without having direct authority.
- Communicates a clear picture of what change is needed and why.
- Creates commitment by working closely with others and confronting resistance.
- Champions new initiatives and / or acts as a catalyst for change.
- Challenges norms.
- Works well under pressure.
- Validates understanding and expectations at all stages.

. Needs to be flexible with shift timings.

Qualifications:
Graduate or equivalent

Unique Knowledge & Skills

1. Excellent English language skills

2. Ability to drive new processes, question current practices and seek improvement

3. Ability to coach & develop team & individual training and development schemes, in conjunction with relevant departments

4. Excellent people leader skills

5. Strong understanding of travel operations, suppliers, and systems

6. Excellent interpersonal skills

7. In depth Travel Industry knowledge and experience of various APAC markets

8. Excellent communication ability including written and oral presentation skills

9. Strong attention to detail and analytical skills in relation to travel-related processes

10. Excellent administrative and time management skills

11. Ability to work with cross-functional teams and to influence both internally and externally

Essentials

Excellent knowledge of MS Excel and Power Point, Knowledge of Six-Sigma, Lean practices, Kaizen and improvement projects

Location

IND0003 - Gurgaon - GBT

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the h