Customer Support Associate

2 weeks ago

Bangalore Urban District Karnataka, India AppsForBharat Full time

Full Time - Operations - On-Site

Bangalore Urban, Karnataka, India

**Job Title**:Customer Support Associate**

**Location**: Bengaluru/Gurgaon **Reporting To**: Head of Launch Ops

**Department**: Retention **Level**: L5 **Type**: Full-Time

**About the Role**:
We are seeking a dynamic and detail-oriented **Customer Support Associate** to join our Puja Category Launch Team. This role will focus on executing and managing on-ground operations, onboarding service partners, and coordinating with temples and vendors to ensure seamless stock and content readiness for launch.

**Key Responsibilities**:

- Conduct regular follow-up calls for users with lower satisfaction ratings (~25 calls per day).
- Engage with prime users to gather feedback (~500 users per month).
- Manage Prasad refund requests and collect address details (~40-50 cases).
- Provide clear, empathetic, and timely support while maintaining a high standard of professionalism.
- Maintain accurate records of customer interactions and transactions.

**Key Deliverables**:

- ** Feedback & Follow-Up**:Conduct ~25 daily follow-up calls and ~500 monthly feedback calls.
- ** Refund & Address Management**:Handle ~40-50 Prasad refund/address cases monthly.
- ** Quality Communication**:Maintain professional, empathetic, and grammatically sound responses.
- ** Accurate Reporting**:Log interactions and share key insights for continuous improvement.

**What We’re Looking For**:

- Proficiency in both English and Hindi, with strong written and verbal communication skills.
- Excellent grammar and attention to detail in written correspondence.
- Strong interpersonal skills and the ability to communicate professionally with a diverse customer base.
- A solution-oriented mindset with the ability to resolve issues efficiently and effectively.
- Enthusiastic about helping customers and delivering excellent service.
- Competence with Microsoft Office tools (Word, Excel, Outlook, etc.).
- Eagerness to work in a fast-paced, rapidly growing startup environment.

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