High Salary: Customer Support Associate

About Us Jar is India s leading Daily Saving app that helps people build strong saving habits one small step at a time Our goal is to make saving simple rewarding and truly life-changing Founded in 2021 by Misbah Ashraf and Nishchay AG Jar is a Bengaluru-based startup with one simple belief saving a little every day in 24K Digital Gold can truly transform your future Today 20 million Indians trust Jar as their saving partner With flexible saving options Daily Weekly Monthly and Instant Saving we have made it easy for everyone to save in their own way and withdraw anytime We are one of the leaders in UPI autopay transactions crossing more than 1 million transactions per day In 2023 we expanded our vision with Nek our jewelry brand crafted to bring together luxury and affordability it has since surpassed 100 crore in revenue We have a big dream of bringing Har Ghar Sona Small consistent savings are just the start We re here to walk alongside our users helping Indians secure their financial future every step of the way Backed by Tiger Global Management Arkam Ventures and WEH Ventures among others we have raised 50 million in funding In January 2025 we hit a huge milestone of becoming profitable Now we re charging ahead focused on sustainable growth and scaling impact And this is just the beginning What s the role As a Customer Support Associate at JAR you should possess excellent communication and interpersonal skills You must demonstrate empathy patience and active listening to effectively resolve user queries Strong problem-solving abilities and a customer-first attitude are essential The role requires adaptability in managing a variety of user concerns across multiple channels Proficiency in understanding digital products and a commitment to delivering a seamless user experience are key What will be your responsibilities Handling customer queries providing chat voice and email support Conducting surveys with customers to understand the usage and overall experience Collect prompt and accurate feedback from customers Effective time management skills and ability to prioritise work time to ensure productivity and department standards Excellent comprehension skills - ability to clearly understand and address customer issues appropriately Excellent composition skills - ability to compose grammatically correct concise and accurate written responses Possessing excellent product knowledge and demonstrates ownership to resolve challenging customer issues escalating when necessary Escalate Users unresolved issues to the appropriate internal teams and maintain a pleasant working environment for your team What s required from you A bachelor s degree in administration or related field A minimum of 1-4 years of experience Excellent interpersonal written and oral communication skills Knowledge of CRM systems Zen Desk Freshdesk Zoho etc Ability to use a desktop Laptop computer system Familiarity with Google Workspace and MS Office Demonstrates conflict resolution negotiation and de-escalation skills Should be a self-driven motivated and task-driven individual who can learn fast and operate with minimal support from the Manager and Lead The ideal candidates will be comfortable in a fast-paced multi-tasked high-energy environment They will be creative and analytical problem solvers with a passion for excellent customer service What makes us different We re not just building a product we re shaping the future of savings in India We seek people who bring passion energy and fresh ideas to help us make that happen Experience matters but we are a potential first organisation We move fast learn from our mistakes and take bold risks to solve problems that haven t been attempted before If you re excited about working in an environment where people inspire and truly support each other you ve found the right fit What do we stand for The five values that we live by Passion At Jar we strive to create an environment where people love what they do are motivated and equipped to do their best work Equality We bring diverse skills ideas and experiences to the table supporting and challenging each other across teams to create something bigger than ourselves Growth When our people grow Jar grows We create opportunities for learning development and meaningful impact Accountability The core of our work ethic is taking ownership of our work showing initiative and having the freedom to ask questions Consistency We believe in doing the right things consistently Big change doesn t happen overnight it s built one step at a time Join us and let s build something amazing together Powered by JazzHR