Customer Service Associate Iv

2 weeks ago

Bengaluru, Karnataka, India TE Connectivity Full time

At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world Job Overview TE Connectivity Ltd is a 16 3 billion global technology and manufacturing leader creating a safer sustainable productive and connected future For more than 75 years our connectivity and sensor solutions proven in the harshest environments have enabled advancements in transportation industrial applications medical technology energy data communications and the home With 89 000 employees including more than 8 000 engineers working alongside customers in approximately 140 countries TE ensures that EVERY CONNECTION COUNTS Learn more at www te com and on LinkedIn Facebook WeChat and Twitter This position is the primary contact and communication focal point between the customer and the production plants The Customer Service Professional is responsible for maintaining customer business relationships to provide total customer satisfaction The individual provides information and analysis to support business plans and strategies Responsibilities Coordinates customer TE Products relationship Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agree upon commitments Teams with Field Sales Business Segment Managers Operations and other TE functions to satisfy customer requirements Creates and maintains customer orders in MRP system or provides direction for this Activity to designated staff member Ensures compliance to Quality System for order management Assists in streamlining order management systems Works with Customer and Sales to prepare and monitor monthly sales forecast by customer and product Solicits bookings to support committed bookings level Skills Any Graduate 10 2 3 2 years of Order Management Order to Cash Distribution Support Customer focused excellent oral and written communication Basic knowledge of served market products and key performance requirements for the market Ability to translate company goals to action plans for customer order management Basic knowledge of materials planning and order entry logic PC proficient word processing e-mail spreadsheet database presentation software ability to create presentation quality documents ability to use MRP system EDI system preferable SAP Epicor Syteline Competencies Values Integrity Accountability Inclusion Innovation Teamwork Location Bangalore KA IN 560076 City Bangalore State KA Country Region IN Travel None Requisition ID 136188 Alternative Locations Function Customer Service

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