Customer Service Associate Iv

19 hours ago

Bengaluru Karnataka, India TE Connectivity Full time

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

**Roles & Responsibilities**:

- Communication with the international internal customers in English
- Manual Order Entry
- Manual Order Changes
- Manual Scheduling Agreement updates
- Quote Entry
- Create credits, debits, pro forma invoices or returns
- Handling of Customer Portals
- Supporting EDI
- Maintaining Customer Profiles
- All kind of ad hoc requests to support the EMEA / North America Customer Service Teams.
- Gain an understanding of other transactional tasks served by the team
- Securing the usage of Standard Work Instruction and Customer Profile for every transaction
- Picking new orders/requests from group mailbox immediately when they come in to support process efficiency
- Responsibility of high quality & on time delivery
- Graduation in any stream
- Minimum 2-3 years of work experience in Customer Service environment - Order management domain. Hands on experience in SAP is preferred
- Good knowledge in Outlook, SAP, MS Office, Excel, Access, Web Portals
- Good written & verbal communication skills
- Performance oriented
- Team player
- Quality focused
- Highly motivated
- Willingness to quickly adapt to new situations and tasks
- Willing to work in any shift

Collaboration with the co-workers in the Team

**Competencies**:

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

**ABOUT TE CONNECTIVITY**
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS.

**WHAT TE CONNECTIVITY OFFERS**:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group

**IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD**

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

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