CUSTOMER SERVICE ASSOCIATE IV Job Details

5 hours ago

Bengaluru, Karnataka, India TE Connectivity Ltd Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year
Job Description

CUSTOMER SERVICE ASSOCIATE IV

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity Ltd. is a $17.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat and Twitter.

Job Requirements

This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:

Extraordinaire Customer Experience (ECE) and Customer touch point
  • On-going efforts to drive ECE by interacting professionally with our internal and external customers.
  • KPIs are STR, CES, FCR, and efficiency.
Satisfaction Management
  • Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey.
Customer Relationship & Satisfaction
  • Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries.
  • Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required.
  • Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications.
Manage Service Delivery Process / Execution
  • Manage escalations for your customers.
  • Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments, backlog management.
  • Follow up on quotes and quality issues.
Manage Interfaces & Build Service Culture
  • Act as voice of the Customer for internal support departments.
  • Participate in development training and process improvement projects to expand and challenge learning new ideas and processes.
  • Take ownership for actions and follow through on tasks until resolved.
Desired Candidate Profile:
  • Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelors degree. SFDC (salesforce) is a big advantage.
  • All candidates are required to be fluent in English.
  • Flexibility to work in US shift hours (6 pm to 3:30 am).
  • Education Experience: Any Graduation/Post Graduation.
  • Employment Experience: 2 years.
  • SAP experience preferred (SD module).
  • Should be from Product based company (Manufacturing Industry).
  • Should have complete knowledge on Quote To Cash process.
Competencies
  • Values: Integrity, Accountability, Inclusion, Innovation, Teamwork.
EOE, Including Disability/Vets

Location: Bangalore, KA, IN, 560066
City: Bangalore
State: KA
Country/Region: IN
Travel: None
Requisition ID: 139722

Alternative Locations:

Function: Customer Service
Job Segment: Business Process, ERP, SAP, Customer Service, Management, Technology

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