Customer Service Associate Iv

4 days ago

Bengaluru Karnataka, India TE Connectivity Full time

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

**Responsibility**:
This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:
Extraordinary Customer Experience (ECE) and Customer touch point
On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI’s are STR, CES, FCR, and efficiency.

Satisfaction Management
Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey
- Customer Relationship & Satisfaction
- Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
- Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
- Manage Service Delivery Process / Execution
- Manage escalations for your customers.
- Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
- Follow up on quotes and quality issues
- Manage Interfaces & Build Service Culture
- Act as voice of the Customer for internal support departments
- Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
- Take ownership for actions and follow through on tasks until resolved

EDUCATION/KNOWLEDGE
Graduate in any field, 12+3

QUALIFICATIONS & EXPERIENCE
Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English and German language, Action Oriented, Detail Oriented and Business Acumen, mínimal bachelor’s degree. SAP experience (SD module) is a big advantage.

**Competencies**:

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

EOE, Including Disability/Vets

  • RCM Customer Service Representative

    7 days ago

    Bengaluru, Karnataka, India CUSTOMER SERVICE,RCM Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About Our Client They are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Their mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care....

  • Apply Now! Customer Service Associate Iv

    4 weeks ago

    Bangalore, Karnataka, India TE Connectivity Full time

    Job Posting Title CUSTOMER SERVICE ASSOCIATE IV Band Level 6-2-S Education Experience Bachelors Degree High School 4 years Employment Experience 1-3 years At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world Job Overview Strengthens customer relationships by...

  • Customer Service Associate Iv

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • Customer Service Associate Iv

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • Customer Service Associate Iv

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • Customer Service Associate Iv

    4 days ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • CUSTOMER SERVICE ASSOCIATE IV Job Details

    1 week ago

    Bengaluru, Karnataka, India TE Connectivity Ltd Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Job Description CUSTOMER SERVICE ASSOCIATE IV At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job Overview TE Connectivity Ltd. is a $17.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...

  • Customer Service Associate Iv

    1 week ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    Strengthens customer relationships by acting as a liaison between customer and any internal points of contact. **Roles & Responsibilities**: - Communication with the international internal customers in English - Manual Order Entry - Manual Order Changes - Manual Scheduling Agreement updates - Quote Entry - Create credits, debits, pro forma invoices or...

  • Customer Service Associate Iv

    4 days ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    Strengthens customer relationships by acting as a liaison between customer and any internal points of contact This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities. **Job Requirements**: Key performance responsibilities of this role to achieve the goal of...