Online Sales Advisor and Customer Service Executive

2 days ago

Delhi, India WeaverStory Full time

The Weaver Story corporate office in Delhi is an experience in itself. As the Customer Service and Sales Advisor you will be responsible for ensuring top notch sales and servicing to all our customers

**Primary Job Role**
- Manage customer accounts including assisting customers with information regarding their order history, order status, and all other standard requests received.
- Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, order details and fulfillment until delivery
- Ensure customer reviews and feedback post delivery and share feedback internally
- Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
- Well versed with excel and other online response management tools and chat products
- Excellent written and oral communication skills and polite and courteous nature

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