Orm Executive

4 days ago


Mumbai, India LocoBuzz Full time

**Job Description**:
**Responsibilities**:

- Real-time tracking and manning a command center.
- Responding to Customers Queries and Complaints on a real time basis.
- Mention search and action, action on negative/neutral/positive mentions.
- Manage work efficiently, generate ideas collaboratively with the team, and must have a passion for content.
- Fast thinking individual who can create content on a variety of complaints, queries or request
- Ability to propose logical solutions as well as communicate them clearly and effectively
- Sets processes in place for managing the key tasks
- Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on the effectiveness of campaigns to maximize results.
- Encouraging adoption of relevant social media techniques into the corporate culture and into all the company’s services
- Maintaining Daily, Weekly, Monthly, Quarterly and Yearly Reports
- Taking care of all deliveries of the client as per SLA

**Key Skills/Experience;**
- Bachelor’s degree from any stream
- Excellent written and verbal communication skills
- Strong grammatical knowledge and keen attention to detail
- Strong research skills
- The ability to collect and analyze data volumes to derive the right insights
- Team player.
- Good time management and Proficient with MS Office
- Good knowledge about Social Media Platforms


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