Business Operations

7 days ago

Chennai Tamil Nadu, India FULL Creative Full time

**Roles and responsibilities**:

- Identify customers’ needs and problems, and take proactive steps to maintain a positive experience.
- Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication.
- Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems.
- Initiate and engage with customers through multiple channels, namely outbound calls and inbound chats, to communicate effectively and facilitate product adoption.
- Offer tailored support designed to meet each customer’s unique needs, empowering them to grow their capabilities with our software.
- Track customer usage and provide proactive support, guiding them to optimise their experience and achieve the right balance in using our software.
- Have thorough knowledge of the product while continuously working towards the product’s improvement.
- Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
- Flexible and receptive to change for continuous product transformation.

**Must have**:

- Any graduate with 0-2 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
- Willingness to work in the night shift and to work from our office in Chennai once a week.
- Passion towards amazing customer experience.
- Good documentation skills to keep track of issues and tickets.
- Good knowledge of common apps and technologies in a professional environment.
- Ability to simplify complex technical concepts for easy understanding.
- Strong organisational skills and attention to detail.
- Proactive problem-solving mindset to effectively address customer needs.
- Growth mindset and excitement to learn new things.
- Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction.
- Experience taking chats and non-voice processing is an added advantage.

**Workspace requirements**:

- Private workroom with the ambience to handle calls.
- Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
- Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN).
- Power backup (if you have frequent power cut issues).

**Note**:

- Customer Onboarding Specialist
- Product Expert
- Chat Support

**About us**:
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works

Diversity is one of the key factors to our success. As diverse as our customers and clients are, so are our teams. We know our work to advance diversity and inclusion is not over yet. Here’s how you can help

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