Sales Operations

About Our Company We are a growing BPO company that s redefining how businesses operate Our culture is deeply rooted in being tech-forward and savvy constantly leveraging the latest innovations to deliver exceptional results for our clients We believe in empowering our teams with cutting-edge tools and processes to drive efficiency and success Job Summary Were looking for a highly motivated technically savvy operator to lead the design and implementation of automation integrations and infrastructure that power our sales engine This is a pivotal hands-on role at the center of a major sales workflow transformation where youll build scalable systems apply AI and automation to unify disconnected tools and ensure our tech stack drives performance and efficiency Beyond the initial revamp youll be responsible for the long-term optimization maintenance and impact of our sales technology ecosystem and provide critical performance insights for ongoing sales management This role can grow into a firmwide role touching Marketing Client Execution and Operations Key Responsibilities Sales Workflow Optimization Tech Stack Revamp Lead the overhaul of our sales workflow and tech stack Analyze existing processes to identify inefficiencies recommend improvements and implement scalable tech-enabled solutions Evaluate and integrate sales tools CRM outreach enrichment to create a seamless high-performance system Sales Tech Integration Automation Design and deploy robust integrations across tools like HubSpot our Lead Generation and LinkedIn and Email outreach systems Leverage APIs scripting Python JavaScript Node js Java and platforms like Zapier to connect systems and automate key sales operations Sales Performance KPI Visibility Build and maintain dashboards and reports that track team activity and sales KPIs including connection rates reply rates lead conversions and outreach performance Provide actionable insights to Sales leadership to drive continuous optimization Data Integrity Sync Ensure accuracy cleanliness and synchronization of data across platforms Automate data validation and hygiene processes to support high-quality reporting and informed decision-making Experience with Zapier Make or similar automation platforms Technical Enablement Support Serve as the technical point person for the sales stackxe2x80x94handling configurations troubleshooting and creating documentation and training resources to support adoption across the team Problem Solving Innovation Proactively identify and resolve issues with scalable tech-forward solutions Apply strategic thinking and technical skill to align tools with business goals and improve operational efficiency Collaboration Communication Work cross-functionally with Sales Marketing and Ops teams Communicate clearly across technical and non-technical audiences to ensure solutions are well-aligned and well-executed AI Mindset Exposure to AI tools and their application in workflows analytics or automation Mindset of embracing AI and its potential to transform our business Qualifications Strong communication skills written and verbal English to effectively collaborate with a global team and across different time zones Bachelor s degree in Business Computer Science IT Operations or a related field 2-5 years of experience in ideally Sales Operations or Technology or a similar position with a strong focus on software integration and process improvement Does not have to be sales- the key requirement here is technical expertise and creative mind set Demonstrated proficiency and hands-on experience with CRM systems e g HubSpot Salesforce Zoho CRM etc Ideally proven experience with sales engagement outreach platforms or a strong aptitude to quickly master new ones Exceptional technical aptitude coupled with a strategic mindset the ability to conceptualize how they can be applied and integrated to solve business challenges Experience in API integrations and using tools like Zapier Make or custom scripts to connect disparate systems Meticulous attention to detail and a commitment to data accuracy Familiarity with AI tools and their potential application in sales or operations is a strong plus What We Offer Work with cutting-edge sales technology and actively shape our tech stack A dynamic supportive and fast-paced global remote work environment that offers work-life balance Continuous learning and professional development opportunities We foster a culture that values your contributions and provides the tools for success Play a vital role in our sales efforts directly contributing to our company s growth and success Your work will have a visible impact Be part of a fast-paced and innovative team that is constantly learning and adapting to new challenges in the industry Bold Business recruiters always use a email address and or from our Applicant Tracking System JazzHR Any variation of this email domain should be considered suspicious Additionally Bold Business recruiters and authorized 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