Customer Support: Bpo
2 days ago
**Job Summary**:
**Key Responsibilities**:
Address customer inquiries, complaints, or service requests in a timely and professional manner
Provide accurate information regarding products, services, billing, orders, or technical issues
Escalate unresolved issues to the appropriate departments as needed
Maintain records of customer interactions and transactions using CRM tools
Follow communication scripts, processes, and quality standards set by the organization
Meet performance metrics including call quality, resolution rate, TAT, and customer satisfaction
Stay updated with product knowledge, service updates, and company policies
Work in rotational shifts/weekends as required (based on process)
**Required Skills & Qualifications**:
Minimum HSC / Graduate in any discipline
0-3 years of experience in BPO/KPO customer support (freshers welcome)
Excellent verbal and written communication skills (English and/or regional languages)
Basic computer literacy and typing speed
Good listening and interpersonal skills
Ability to handle pressure and work in high-volume environments
Willingness to work in rotational shifts, including night shifts (if required)
**Preferred Qualifications**: Prior experience in international/domestic voice or non-voice processes Familiarity with CRM platforms (like Salesforce, Zendesk, Freshdesk, etc.) Multilingual capabilities are an added advantage Knowledge of specific domain processes (e.g., banking, e-commerce, healthcare, etc.)
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Work Location: In person
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