Customer Support: Bpo

2 days ago


Nashik Maharashtra, India Aavesh Enterprises Full time

**Job Summary**:
**Key Responsibilities**:
Address customer inquiries, complaints, or service requests in a timely and professional manner

Provide accurate information regarding products, services, billing, orders, or technical issues

Escalate unresolved issues to the appropriate departments as needed

Maintain records of customer interactions and transactions using CRM tools

Follow communication scripts, processes, and quality standards set by the organization

Meet performance metrics including call quality, resolution rate, TAT, and customer satisfaction

Stay updated with product knowledge, service updates, and company policies

Work in rotational shifts/weekends as required (based on process)

**Required Skills & Qualifications**:
Minimum HSC / Graduate in any discipline

0-3 years of experience in BPO/KPO customer support (freshers welcome)

Excellent verbal and written communication skills (English and/or regional languages)

Basic computer literacy and typing speed

Good listening and interpersonal skills

Ability to handle pressure and work in high-volume environments

Willingness to work in rotational shifts, including night shifts (if required)

**Preferred Qualifications**: Prior experience in international/domestic voice or non-voice processes Familiarity with CRM platforms (like Salesforce, Zendesk, Freshdesk, etc.) Multilingual capabilities are an added advantage Knowledge of specific domain processes (e.g., banking, e-commerce, healthcare, etc.)

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Work Location: In person



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