Customer Support Bpo

3 days ago

Khar Colony Mumbai Maharashtra, India QTONET PRIVATE LIMITED Full time

**Job Summary**:
**Key Responsibilities**:

- Handle inbound and/or outbound customer calls or chats.
- Address customer inquiries, complaints, or service requests promptly.
- Provide accurate information about products, services, and policies.
- Ensure high levels of customer satisfaction and maintain service quality.
- Record customer interactions and update CRM/database systems accurately.
- Escalate unresolved issues to the appropriate department or supervisor.
- Meet daily, weekly, and monthly targets (AHT, resolution rate, CSAT, etc.).
- Follow standard operating procedures (SOPs) and adhere to call scripts as needed.
- Work collaboratively with team members to ensure smooth process flow.

**Requirements**:

- 0-2 years of experience in customer service or BPO (freshers may apply).
- Good command of English, Hindi, and/or regional languages.
- Strong verbal and written communication skills.
- Basic computer knowledge and typing skills.
- Ability to stay calm and professional under pressure.
- Flexible to work in rotational shifts, including weekends and holidays.

**Preferred**:

- Experience in voice or blended BPO processes (inbound/outbound).
- Knowledge of CRM software or call center tools is a plus.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

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