Front Office Associate

7 days ago


Dwarka, India Dynamic Facility Management Company Full time

**Responsibilities**
- Welcome and greet guests in a warm and professional manner
- Assist guests with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and requests, including room preferences and special arrangements
- Ensure accurate billing and process payments from guests
- Coordinate with housekeeping and other departments to address guest needs
- Respond to guest feedback and resolve issues in a timely and satisfactory manner
- Maintain a neat and organized front desk area
- Answer phone calls and direct inquiries to the appropriate department
- Contribute to a positive and welcoming atmosphere for guests

**Requirements and Skills**
- Previous experience in hospitality, customer service, or a related field is a plus
- Excellent communication and interpersonal skills
- Attention to detail and organizational abilities
- Ability to handle guest issues with professionalism and empathy
- Knowledge of hotel reservation systems and point-of-sale software is a plus
- Flexibility to work evenings, weekends, and holidays as needed
- High school diploma or equivalent
- Problem-solving skills and the ability to handle multitasking in a fast-paced environment
- Eagerness to contribute to a positive guest experience
- Team player with a customer-focused mindset

**Job Types**: Full-time, Fresher

Pay: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Fixed shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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