Customer Support

2 weeks ago

Koramangala Bengaluru Karnataka, India Shades of Spring Full time

**Job Title: Customer Support**

**Location**: Bangalore
**Experience**: Minimum 1 year in customer support or related roles
**Employment Type**: Full-time

**About Shades of Spring**

Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products.

**Job Summary**

**Key Responsibilities**
- **Escalation Handling**: Manage and resolve escalated customer complaints professionally and efficiently.
- **Process Improvement**: Identify areas for improvement in customer service operations and implement best practices.
- **Collaboration**: Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience.
- **Feedback & Reporting**: Gather customer feedback, generate reports, and provide insights for decision-making.

**Key Skills & Qualifications**
- Minimum 1 year of experience in customer support or a related field.
- Strong verbal and written communication skills.
- Ability to handle high-pressure situations and customer escalations.
- Strong problem-solving and decision-making skills.
- Passion for customer satisfaction and process excellence.

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (required)
- total work: 1 year (required)

Work Location: In person

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