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Customer Support
2 weeks ago
**Job Title: Customer Support**
**Location**: Bangalore
**Experience**: Minimum 1 year in customer support or related roles
**Employment Type**: Full-time
**About Shades of Spring**
Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products.
**Job Summary**
**Key Responsibilities**
- **Escalation Handling**: Manage and resolve escalated customer complaints professionally and efficiently.
- **Process Improvement**: Identify areas for improvement in customer service operations and implement best practices.
- **Collaboration**: Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience.
- **Feedback & Reporting**: Gather customer feedback, generate reports, and provide insights for decision-making.
**Key Skills & Qualifications**
- Minimum 1 year of experience in customer support or a related field.
- Strong verbal and written communication skills.
- Ability to handle high-pressure situations and customer escalations.
- Strong problem-solving and decision-making skills.
- Passion for customer satisfaction and process excellence.
**Job Types**: Full-time, Permanent
Pay: ₹21,000.00 - ₹30,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support: 1 year (required)
- Customer service: 1 year (required)
- total work: 1 year (required)
Work Location: In person
