Customer Support Executive

7 days ago

Koramangala Bengaluru Karnataka, India spiderfocus solutions Full time

**Position**:

- Customer Support Specialist

**Experience** - 1 to 2 years

Location - Koramangala. Bangalore

**Langueges** - Hindi. English. Mandatory

**JOB DESCRIPTION**
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Salary**: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Commission pay
- Joining bonus

Ability to commute/relocate:

- Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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