Customer Outreach Coordinator Apply

2 days ago

Pune Maharashtra, India Dao EV Tech Full time

**Customer Outreach Coordinator**:
**Role Overview**:
To support lead conversion and enhance the customer experience by proactively reaching out to prospective buyers, scheduling test rides, and maintaining strong relationships throughout the pre-sales and early post-sales process.

This role acts as the voice of the dealership, ensuring every lead is contacted professionally and every customer feels valued.

**Key Responsibilities**:
**Lead Follow-Up & Qualification**
- Make timely outbound calls to customers who submitted leads via website, showroom walk-in, or external portals.
- Understand the customer’s interest level, budget, and requirements.
- Qualify leads using predefined scripts or frameworks (e.g., BANT: Budget, Authority, Need, Timeline).

**Test Ride & Booking Coordination**
- Schedule and confirm test rides based on customer availability and showroom inventory.
- Coordinate with showroom staff to ensure smooth test ride experience.
- Follow up post-test ride to answer queries and move customer toward booking.

**CRM Management**
- Update lead status, call notes, and next follow-up dates in CRM system（if manual）
- Track call effectiveness and conversion outcomes.
- Flag hot or urgent leads to inside sales or field teams for immediate action.

**Customer Engagement**
- Conduct welcome calls post-booking and check-in calls post-delivery.
- Handle basic questions about EV charging, warranty, or app usage (training provided).

**Reporting & Coordination**
- Submit daily call and follow-up summary to team lead.
- Share customer feedback and objections to help improve showroom conversion strategies.
- Coordinate with delivery team and service advisors for appointment confirmations.

**Requirements**:
**Education**:

- Bachelor’s degree (any stream).
- Freshers welcome; experience in telesales, customer service, or retail is a plus.

**Skills**:

- Strong communication in local language + basic English.
- Polite, persuasive, and confident phone presence.
- Familiarity with Excel or CRM software preferred (training available).
- Basic understanding of 2-wheeler EV products (can be learned on job).

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