Front Office Assistant

4 days ago

Bengaluru, India Prajna Institute of Yoga & Allied Sciences Full time

To ensure efficient functioning of Front Office personnel/ processes/ systems.
- To resolve day to day patients / visitors complaints in a time sensitive manner and manage the patient/ Customer feedback process
- To achieve high customer satisfaction with services provided by front office personnel.
- To effectively implement policies, procedures of the department through Front Office personnel.
- To daily supervise front office services and staffing.
- To ensure accurate patient billing, refunds etc. and resolve all problems associated with patient billing.
- Ensure daily collections are duly reconciled & deposited in bank
- To coordinate with diagnostic and treatment activities to achieve high customer satisfaction levels with services.
- To coordinate with medical staff and other departments on behalf of Front Office Team.
- To effectively utilize Hospital Information System, EPABX system and other software provided
- To conduct & coordinate training programs for front office team.
- Manage the Hospital patient administration processes to ensure that they work efficiently and effectively and in the best interests of the customer
- Ensures that all the registers are updated
- Ensures that all the concerned forms & formats are readily available in the front office
- To greet the visitors & patients visiting the hospital
- Provide enquiry forms to customers to capture the details
- Guides the customers to VIP lounge for handling enquires
- Informs the Naturopaths about the customer’s enquires
- Provide registration forms to the patient to capture the details of registration
- Update patient details in HIMS
- Generate UHID numbers
- Guide the patient to respective doctor’s cabin
- Responsible for EPABX operations. Ensure the immediate response while handling incoming and outgoing calls.
- Updates phone call & enquiry registers
- Updates OPD register
- Maintenance of forms & formats in place
- Prepare bills for registration & consultation for patients
- Provide receipts/ bills for care received from patients
- Prepare day collection report & reconcile it with cash
- Answers patient’s questions concerning bills or payments, and resolves issues effectively.
- Verify in HIMS for the last visit fee details to confirm whether the current visit is chargeable or not
- Daily filing of the hospital copy of bills generated
- Submit daily collection report & hand over the cash collected to the Finance Manager at the end of the shift
- Maintain the daily collection register for OP, IP, treatment & diagnostic services

**Salary**: From ₹10,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- 1 to 2 years (required)

**Language**:

- English, Hindi and Kannada (required)

**Speak with the employer**
+91 7019765118

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