Reservations

1 day ago

Jaipur, India Symmetrical Global Search Pvt Ltd Full time

Inputs all confirmed reservations into our booking system **(Dubai hotel bookings, tours & excursions etc.) **and communicate the same to hotels and respective suppliers
- Ensures accuracy in the prices offered in the quotations; makes sure correct rates are given according to corresponding rates as approved by the Key Account Managers
- Prepare invoices for all confirmed bookings according to the systems pricing
- Follow up on hotel confirmations, tours and excursions etc. re-checking the details once again before sending to Accounts Department for invoicing
- Amends, cancels bookings whenever requested and charges agents/clients according to hotel contract & cancellation policy
- Seeks opportunities to maximize on revenue; upsell to clients by offering higher room types, added tours & excursions
- Keeps up to date on various update of Hotel rates, special rates & promotions, ground handling service charges etc.
- Monitors all bookings for individual clients and ensure that payment is received prior to cancellation deadline
- Process daily administrative tasks such as monitor Arrival check list, No-Shows and Show-ups reports received from Airport Representatives and accordingly communicate relevant information to our agents to action
- Attends Hotel show-arounds and inspections to have clear understanding of the product (room types, facilities etc.)
- Provides feedback on any communications to various internal department in case of any rate disputes
- Flag any issues for resolution to team leader
- Other duties as assigned, assisting in special projects, and taking on additional responsibility

**Skills Required**:

- Experience in a client-focused, travel services environment
- Strong organizational and communication skills (verbal and written)
- Able to work independently, manage multiple tasks and changing priorities.
- Courteous, professional telephone manner.
- Able to maintain work volume and quality consistent with peers.
- Must be able to work holidays that correspond with regularly scheduled workdays.
- Regular and dependable attendance and punctuality is required.
- Job requires preforming basic arithmetic accurately and computing rates and percentages.
- Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility.

**Benefits**:

- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Vt road Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

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