Reservations Service Manager

4 days ago

Jaipur, Rajasthan, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

About Our Team

We are seeking a driven and customer-focused Reservations Coordinator to join our dynamic team

This role demands strong communication skills, attention to detail, and a passion for delivering exceptional service.

Your Key Responsibilities:

  • Booking Support: Assist customers with ZHotel bookings by sharing property details, availability, and pricing.
  • Customer Engagement: Handle calls, messages, and inquiries from potential guests or partners in a timely and professional manner.
  • Reservation Management: Manage and update reservation records, ensuring accuracy and timeliness.
  • Internal Coordination: Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations.
  • Customer Follow-up: Provide follow-up and support on customer queries and resolve concerns proactively.
  • Reporting: Maintain daily records of reservations, changes, cancellations, and feedback.
  • Upselling: Upsell relevant options based on availability and customer needs.
  • Operational Efficiency: Support reservation reporting and contribute to enhancing booking efficiency.

What We Look For:

  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
  • Excellent negotiation and communication skills.
  • Strong customer service orientation with a focus on delivering exceptional experiences.
  • Ability to analyze market trends and adapt pricing strategies accordingly.
  • Proficient in using reservation management software and tools.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work effectively in a team environment and under pressure.

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