
Assistant Manager Reservation
21 hours ago
Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
- modifying existing bookings, and answering questions related to their stay.
- Monitor room availability and manage inventory to maximize occupancy and revenue potential.
- Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
- Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
- Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
- Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
- Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.
- Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
- Conduct regularly scheduled departmental meeting
- Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- 3-5 years of experience in hotel reservations
- Proficiency in revenue management systems and Property Management Systems (PMS)
- Strong analytical skills with the ability to interpret data and make strategic decisions
- Advanced knowledge of Microsoft Office Suite, particularly Excel and PowerPoint
- Excellent communication skills, both verbal and written
- Proven experience with pricing strategies and yield management
- Strong customer service orientation with the ability to handle complex situations
- Detail-oriented with excellent organizational and time management skills
- In-depth knowledge of the hospitality industry and current market trends
- Revenue Management certification preferred
- Ability to work in a fast-paced environment and adapt to changing market conditions
- Demonstrated leadership skills and ability to work effectively in a team
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